CounselGrid Voice
Voice AI for Indian languages

Voice agents that speak your customer's language.

CounselGrid Voice answers your calls in Telugu, Hindi and English, the way people in your town actually talk. It books, reminds and follows up, and brings in a person whenever a call needs one.

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Example call · Clinic agent00:42
Agent నమస్కారం! నేను క్లినిక్ AI అసిస్టెంట్‌ని. ఎలా సహాయం చేయగలను? Hello! I'm the clinic's AI assistant. How can I help?
Caller రేపు ఉదయం డాక్టర్ గారిని కలవాలి. I need to see the doctor tomorrow morning.
Agent రేపు ఉదయం 10:30కి ఖాళీ ఉంది. బుక్ చేయమంటారా? There's a slot tomorrow at 10:30. Shall I book it?
Booked · Tomorrow 10:30 Reminder call set Staff not needed
తెలుగు · हिन्दी · EnglishMixed speech and local ways of saying things
Says it is an AIOn every call, in the caller's language
Your rules decideWhat it may share, book or promise
A person on handHands over with a summary when needed
Solutions

One voice core. An agent for each kind of work.

Every agent understands Telugu, Hindi and English, follows the rules you set, and knows when to hand over to you. They differ in what they do once they understand the caller.

Law firms & consultantsPilots open

Client intake

  • Answers new client calls, day and night
  • Learns what the matter is about and how urgent it is
  • Books a consultation in the lawyer's calendar
  • Sends the lawyer a short written summary

Hands to the lawyer: every request for legal advice, and anything urgent. The agent never advises.

Clinics, labs & salonsPilots open

Appointments and reminders

  • Finds a free slot and books it while the patient is on the line
  • Calls the day before to remind, in the patient's language
  • Moves the booking when they ask for another time

Hands to your staff: medical questions, emergencies and anyone who sounds unwell or upset.

Shops, service centres & officesPilots open

Call answering

  • Answers questions about hours, prices and stock
  • Takes an order or a message when you are busy
  • Puts the call through to you when the caller needs a person

Hands to you: complaints, refunds and anything it cannot answer from what you told it.

Any team with a call listPilots open

Follow-up calls

  • Calls each person on your list at a sensible hour
  • Confirms, reschedules or notes why they cannot come
  • Writes what each person said back to your list

Hands to your team: anyone who is upset, confused or asks for a person.

Creators, shops & brandsPilots open

Reels and posts in every language

  • Record a Reel or Short once in Telugu; get Hindi and English versions in your own voice
  • Keeps your tone and pace, with captions to match each version
  • Product videos and offers voiced for each region you sell in
  • Voice replies to customer messages in the customer's own language

You approve every version before it is posted. Your voice only ever says what you said, and each post carries the AI label Instagram and YouTube ask for.

How it works

Your rules decide. The voice only speaks.

Before the agent says anything that matters, a fixed set of rules you approve decides what it may share, book or promise. The AI chooses the words, never the permissions.

  1. Introduces itselfAs an AI assistant, in the caller's language.
  2. ListensTelugu, Hindi or English, including mixed speech.
  3. Checks your rulesWhat it may say, book or promise, and when to hand over.
  4. RepliesBuilt to answer within about a second of the caller finishing.
  5. Reports backThe outcome, a transcript and the reason for each step.
Human in the loop

A person steps in when it matters.

The agent handles the routine. When a call needs judgement, money, care or a promise beyond your limits, it brings in a person, and tells them what has been said so far.

It hands over by itselfPayments, ID checks, emergencies, an upset caller, a request for a person, or a question it cannot answer.
It asks before it promisesA booking, discount or commitment beyond your limits waits for your yes.
You can step in any timeListen to a live call and take it over. The caller does not repeat anything.
You see whyEvery step comes with the rule that allowed it, so you change the rule, not guess.
Safety

What our agents will never do

These limits are written into the software itself. No setting, prompt or caller can switch them off.

Ask for OTPs or passwordsRefused in code, on the phone and in the cloud.
Take payments or card numbersPayments, ID checks and emergencies always go to a person.
Pretend to be humanEvery call starts with "I'm an AI assistant".
Promise what you did not allowBookings and commitments stay inside your limits.
Our first product

Ammamma అమ్మమ్మ

Voice messages for families who speak different languages. A grandson speaks English; his grandmother hears it in Telugu, in his own voice and his own tone.

  • Translated in the sender's own voice and dialect
  • Big photo tiles: one tap starts a WhatsApp video call
  • Made for parents and grandparents who do not read
  • End-to-end encrypted between family phones
Launching on Google PlayPrivacy policy

FamilyHello, Kamala

A
Arjun2 new
R
RaviMessages
L
LakshmiMessages
S
SitaMessages
Book a demo

Hear a voice agent on your own calls.

We are working with a small number of pilot partners. Tell us what your callers ask for most, and in which language, and we will set up an agent you can call yourself.

Write to us Please include
  1. Your business and city
  2. The calls you get most
  3. Your callers' languages